How to return items
How do I create a return request?
With Source you can request returns right from your account dashboard.
- Click "View shipments" on your account home page.
- Click on "Returns & missing items".
- Enter in the ValoreBooks 3PL Item ID associated with the books you wish to return/report.
- Choose return reason under 'Issue' drop down menu
- Select number of shipping labels & submit your request
Once you create a return you'll receive an email with your packing slip and a shipping label if one was created. If the return is past 14 days you will not receive a label, but will receive an email with a packing slip. Please ship return(s) to:
Source Returns
6700 Sloane Dr.
Little Rock, AR 72206
Where can I find my Item ID?
These unique numbers can be found on the rear of each book or in your shipment details file in your account.
Where can I see my past returns?
With Source you can view your returns right from your account dashboard.
- Click "View shipments" on your account home page.
- Find the shipment you're looking for returns history on.
Click on "Returns & missing items" and your returns on that shipment will show at the top of the page. (See image below)
